Refund policy

At INANIKKAH, our products and services are thoughtfully prepared with care, from personalised Nikkah certificates to event-specific décor. As many of our items are made to order or customised, our return and refund policy is outlined below.

1. GENERAL RETURNS & REFUNDS

Due to the personalised and made-to-order nature of our products, INANIKKAH generally does not accept returns, exchanges or refunds for change of mind, incorrect selections or changes to personal preferences.

This applies to the following products:

Nikkah Certificates
Customised Nikkah Certificates
Mirror and Resin Ring Trays
Event Signage Boards

For any concerns regarding your order, product specifications or suitability, customers are encouraged to contact INANIKKAH via Instagram DM before placing an order. Our team will be happy to provide further information and clarify any enquiries.

All concerns raised after purchase will be reviewed on a case-by-case basis, and an appropriate resolution will be considered where applicable.

2. CUSTOM NIKKAH CERTIFICATES

Customers requesting customised Nikkah certificates are encouraged to place their orders at least 2 months before their event date to allow sufficient time for design discussions, revisions and production.

Customers may share their preferred samples, references or design inspirations with INANIKKAH via Instagram DM for further discussion.

Customers are responsible for ensuring that all names, dates, wording and other details submitted are accurate. Once the design has been approved and production has commenced, changes, cancellations or refunds due to a change of mind will not be accepted.

3. DAMAGED PRODUCTS UPON DELIVERY

In the event that a product arrives damaged, customers are required to contact INANIKKAH via Instagram DM as soon as possible upon receiving their order.

To facilitate our assessment, customers should provide:

Clear photographs of the damaged product
Photographs of the original packaging and parcel
Proof of delivery
Relevant order details

Our team will review the submitted information and determine an appropriate resolution. Where damage is confirmed to have occurred during delivery, INANIKKAH may offer a suitable resolution, including a replacement or refund, where applicable.

4. DAMAGE AFTER DELIVERY

INANIKKAH is not responsible for damage caused after successful delivery or collection, including damage resulting from improper handling, storage or accidental incidents.

Customers are advised to inspect their products immediately upon receipt and handle them with care to preserve their condition.

5. DECOR SERVICES

Our Nikkah Partition packages are available for orders through the INANIKKAH website. However, customers are required to contact us via Instagram DM to confirm event date availability before proceeding with payment.

Once the event date has been confirmed, customers may proceed to place their order and complete the full payment through our website to secure their booking.

As each booking requires advance preparation, scheduling and allocation of resources, all Nikkah Partition bookings must be confirmed before payment is made. Once payment has been completed, the booking is considered confirmed, and the allocated date and resources will be reserved accordingly.

Requests for changes to event details or arrangements may be submitted before the event date and will be subject to INANIKKAH's review and approval, depending on availability, preparation requirements and the nature of the requested changes.

As our décor services involve advance planning and preparation, cancellations and refunds for confirmed bookings are generally not accepted.

Customers are encouraged to clarify all event details, requirements and arrangements with our team before completing their payment.